FAQ

View the latest status for Fromage.

View the latest status for Canvas Big Box.

If you are inquiring about another game, the most likely reason you did not receive your game is that we still need your address and shipping payment on Pledge Manager. Sign into Pledge Manager using the email connected to your Kickstarter account to check if your survey is complete.

Use this form to request replacement parts. Minor cosmetic issues may not warrant free replacement.

For Non-English Products: Please contact the publisher associated with your game. We only have English language spare parts.

If you purchased a game on our webstore that is still in shrinkwrap, it is eligible for return within 7 days of delivery.

When we receive the item, we will refund the original payment minus a $5 USD restocking fee.

You can get a full refund within 2 weeks after campaign end.

No refunds after we send shipping data to the fulfillment centers.

Continental US shipping is estimated at 3-5 business days.

Orders outside the USA have variable delivery times by country. We do not have a list of delivery times for each country.

Shipping timelines may change due to factors out of our control (holidays, etc.). Refunds will not be given for packages delivered outside the estimated delivery time.

CANVAS BIG BOX:

STEP 1: Search your inbox and spam folder for emails from help@allplay.com.

STEP 2: Go to the Pledge Manager and enter the email address associated with your Kickstarter account to have it re-sent.

STEP 3: If you still can't find the email, send an email to help@allplay.com.

FROMAGE:

STEP 1: Go to Pledge Manager and click "Request New Invite."

STEP 2: Enter the email address linked to your Kickstarter account. If your Kickstarter account uses an Apple ID instead of a regular email address, you will not receive the email invitation. Email support@pledgemanager.com and they will be able to edit your Pledge Manager email address.

STEP 3: If you still can't find the email, send an email to support@pledgemanager.com.

We are always looking for more playtesters! We do most of our playtesting online using Tabletop Simulator. Join our Discord Server to get in on the action.

We're always willing to look at game submissions, but right now we are only considering games with a very unique physical component. Send your game idea to roadtoinfamy@gmail.com with a brief (~5 min) overview video.

If you are a reviewer interested in creating content about our games, please complete our Reviewer Form and we will reach out to you if we have a copy available in your region and if we would like to move forward with having review content made.

Yes! Email mark@allplay.com with a list of what games you want along with your shipping address to receive a quote.